Shipping policy

Thank you for shopping with LUVY GLAM.

We are committed to providing a smooth and reliable shipping experience. Please review our shipping information below before placing your order.

Order Processing

All orders are carefully prepared within 1–3 business days after payment has been successfully confirmed.

Orders are processed Monday through Friday, excluding weekends and public holidays.

During busy shopping periods, holidays, or promotional events, processing times may take slightly longer.

Once your order has been shipped, you will receive a confirmation email with your tracking information.

United States Shipping

Shipping Method Order Amount Shipping Fee
Standard Shipping $0.00 – $49.99 $10.00
Free Standard Shipping $50.00+ FREE
Expedited Shipping $0.00 – $99.99 $20.00
Free Expedited Shipping $100.00+ FREE

Shipping fees are automatically calculated during checkout.

Tracking Your Order

Once your order has been dispatched, a shipping confirmation email containing your tracking number will be sent to the email address provided at checkout.

Please allow up to 48 hours for tracking information to update after the carrier receives your package.

If you do not see your tracking email, please check your spam or junk folder before contacting us.

Shipping Address

Please carefully review your shipping details before completing your order.

Customers are responsible for providing accurate and complete shipping information. LUVY GLAM is not responsible for delays, failed deliveries, or additional fees caused by incorrect addresses.

If you need to update your shipping information, please contact us as soon as possible. Address changes cannot be guaranteed once your order has entered the fulfillment process.

Multiple Shipments

For faster delivery, items from the same order may occasionally be shipped separately.

If your order is sent in multiple packages, you will receive separate tracking information for each shipment.

Shipping Restrictions

Certain locations may have limited shipping availability due to carrier limitations or local delivery regulations.

LUVY GLAM reserves the right to restrict shipments to areas where reliable delivery service is unavailable.

Customs & Import Fees

For international orders, customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges required by their destination country.

These fees are not included in the order total or shipping costs.

Shipping Delays

While we make every effort to ensure your order arrives on time, delays may occasionally occur due to circumstances beyond our control, including:

  • Severe weather conditions
  • Carrier delays
  • Customs inspections
  • Public holidays
  • High shipping volumes
  • Unexpected transportation issues

We appreciate your patience and understanding if delays occur.

Lost or Damaged Packages

If your package is lost, damaged during transit, or arrives with missing items, please contact our Customer Support Team as soon as possible.

Please provide:

  • Order Number
  • Full Name
  • Photos of the package (if applicable)
  • Photos of the item(s)
  • Description of the issue

Our team will review your request and work with the shipping carrier to assist with a resolution.

Contact Us

If you have any questions regarding your order or shipping, please contact us.

Email:
studio@luvyglam.com

Business Information

LUVY GLAM

2150 Summitridge Dr
Beverly Hills, CA 90210
United States

Business Correspondence Only – Not a Return Address