Refund policy

At LUVY GLAM, we want every customer to love their purchase. If your order does not meet your expectations, we are happy to assist you with the return process.

Please review the policy below before submitting a return request.

Return Eligibility

Eligible items may be returned within 30 days from the delivery date.

To be accepted, returned items must meet the following requirements:

  • Must be unworn and unused
  • Must be in original condition
  • Must not have been washed, altered, or damaged
  • Must be free from makeup, perfume, deodorant marks, stains, or pet hair
  • Original tags must remain attached
  • Must be returned in suitable packaging to prevent damage during transit

Returns that do not meet these conditions may not be approved.

Items Not Eligible For Return

For hygiene and safety reasons, the following items cannot be returned:

  • Final Sale items
  • Gift Cards
  • Bodysuits
  • Swimwear without original hygiene protection
  • Lingerie & Intimate Apparel
  • Earrings
  • Hair Accessories
  • Beauty Products
  • Personalized or customized items

Items marked as Final Sale are not eligible for refunds.

How To Start A Return

Before returning any item, please contact our Customer Care Team for return instructions.

Please include:

  • Order Number
  • Full Name
  • Email Address
  • Item(s) you wish to return
  • Reason for your return

Our team will review your request and provide the next steps.

Email:
studio@luvyglam.com

Return Shipping Costs

Customers are responsible for return shipping fees unless the item received is incorrect, damaged, or defective.

We strongly recommend using a shipping service with tracking information.

LUVY GLAM is not responsible for return packages that are lost or damaged during transit.

Refund Processing

Once your return has been received and inspected, we will notify you of the approval status.

If approved:

  • Your refund will be processed to the original payment method.
  • Please allow 5–10 business days for processing.
  • Additional time may be required depending on your bank or payment provider.

Original shipping fees are non-refundable unless the return is caused by an error from our side.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please provide:

  • Order Number
  • Photos of the item
  • Photos of the packaging
  • A description of the issue

Our Customer Support Team will review your request and assist you with a solution.

Late or Missing Refunds

If you have received refund confirmation but have not received the funds:

  1. Check your bank account again.
  2. Contact your credit card provider.
  3. Contact your bank regarding possible processing delays.

If you have completed these steps and still have not received your refund, please contact us.

Order Cancellation

Orders begin processing shortly after they are placed.

If you need to cancel or modify your order, please contact us as soon as possible.

While we will do our best to assist, cancellation requests cannot be guaranteed once your order has entered processing or has already been shipped.

Contact Us

If you have any questions regarding returns or refunds, please contact our Customer Care Team.

Email:
studio@luvyglam.com

Business Information

LUVY GLAM

2150 Summitridge Dr
Beverly Hills, CA 90210
United States

Business Correspondence Only – Not a Return Address